Prepare for a riveting voyage into business reinvention with Tammy’s dynamic talk, “Unleashing The WOW!Factor: Igniting Extraordinary Customer Experiences.” Tailored for entrepreneurs and business owners enrolled in the SCORE program, this session promises a paradigm shift where success transcends products and prices, fueled by the game-changing WOW!Factor. Tammy unveils the transformative power
of turning transactions into exhilarating relationships, crafting customer journeys that defy expectations.

Learning Objectives:

1. Delve into the heart of modern business, discovering the pivotal role of customer experiences.

2. Explore the high-octane art of crafting jaw-dropping customer journeys, uniquely tailored for SCORE

entrepreneurs.

3. Ignite your skills to turn mundane interactions into extraordinary, unforgettable memories.

4. Infuse the WOW!Factor mindset, converting SCORE entrepreneurs into fervent customer advocates.

5. Focus on leaving an indelible mark, ditching transactional norms to soar into the realms of unwavering

brand loyalty and industry dominance. Get ready to redefine success with SCORE!

Our Presenter, Tammy Fink

Tammy supports established business owners while they grow their businesses by focusing on
amazing client experiences and retention strategies. Author of the WOW!Factor|Speaker|Consultant,

Tammy is a “loud, lovable, and full of laughs” online business personality who helps entrepreneurs create
meaningful and memorable connections with their clients, members, and teams.

Tammy Fink has over 30 years of experience in marketing, events, and graphic design. She started her
entrepreneurial journey in 2004, Blue Water Designs & Supply Company. Tammy has been teaching
business principles virtually since 2010. During the pandemic of 2020, she wrote and published three
books, including the WOW!Factor, where she teaches the basics of how to use unique client experiences to
blow your client’s minds and reduce client churn.

During her career, she has had the opportunity to work with many startups and has created over 5,000
design projects. even some existing big-name international brands, such as Hershey’s, Cinnabon, Hewlett-
Packard, the Mighty Mouse brand, and Wicked Tuna. These types of experiences helped her to become a
conceptual superstar in building impactful business & entrepreneurial connections through branding,
marketing, and VIP product creation.